FAQs + Shipping Info
SWEET KOME PARTNERS WITH GLOBAL MERCHANTS IN ORDER TO PROVIDE YOU THE BEST PRICES AND A UNIQUE GLOBAL SHOPPING EXPERIENCE.
This means that part of your order may ship from global areas such as China, Thailand, and Singapore etc. Items shipped from our global warehouse may take up to 12 - 60 days for delivery depending on your location. If your tracking doesn’t show the most up to date status, please do not panic, it's on its way :)
We Now Offer Limited Time FREE WORLDWIDE SHIPPING on Majority Orders!
If you order multiple items, chances are they will not get shipped at the same time or from the same warehouse. In most cases, they will arrive at different times.
|Registered International Shipping||Approx. 12 - 20 days|
Rest of the world
|Registered International Shipping||
Approx. 24 - 60 days
Depending on customer location
We will ship items to you usually within 5 business days after payment is cleared. We will provide a tracking number once it is shipped.
Shipping to the US is generally quicker, as we have partnership deals in place with our suppliers. These agreements may extend to other countries with time.
If the customer's country or region charges fees like import tariff, value added tax, customs handling fees, etc, the customer will have to bear the charge(s). The fees will be collected by the Post Office or courier service provider of the customer's country or region. In case the delivery of an order is delayed due to customs, we bear no responsibility in this circumstances. We do not issue any proof of export documents, such as proof of country of origin, or export visas.
NOTE: We apologize that we do not deliver to APO address. Please provide an alternative address. Thank you!
NOTE: During the seasonal period (eg Valentine's Day, Christmas, Easter) there might be some delay in posting process. During this period, please allow 7 extra business days for delivery. If an item has not been delivered within the approx. day stated above plus 7 extra days; please send us an email. We strive towards the satisfaction of our customers.
When will my order ship?
Your order will usually ship within 5 business days. You'll receive an email notification when your package has shipped. (Exceptions being if we are waiting on more stock, if you’ve ordered multiple items and one is a pre-order or not in stock)
Where are products shipped from?
SWEET KOME PARTNERS WITH GLOBAL MERCHANTS IN ORDER TO PROVIDE YOU THE BEST PRICES AND A UNIQUE GLOBAL SHOPPING EXPERIENCE. This means that part of your order may ship from global areas such as China, Thailand, Singapore etc.
What's your return policy?
We hope that you love your items from us, however, if for any reason you're not happy with your order then please email us on firstname.lastname@example.org so we can resolve the issue. We may not be able to accept a return, but we hope to give you a satisfactory outcome, so please don't hesitate to email us.
Do you offer package tracking?
Yes, you should receive an email with tracking details when your package has shipped. (Also check your Spam folder if you can't find it)
What are your shipping rates and policies?
We are now offering limited time FREE Worldwide shipping on majority orders. After promotion, shipping prices are calculated based on the weight of your package and your location. To get an exact quote, place the desired items in your cart and proceed to checkout (don't worry, you won't be charged) — enter your location to see what shipping would cost for you.
Do you ship internationally?
Yes, we ship internationally. Make sure to enter your entire international address in English characters. Don't forget the Postal Code!
I made a mistake on my order, how do I fix it?
If your order hasn't yet shipped, please email us directly at email@example.com
I'd like to cancel my order.
You can do so at any time prior to us shipping it by emailing orders at firstname.lastname@example.org along with your order number and intent to cancel. We'll promptly refund you in full.
I accidentally provided the wrong shipping address!
If you catch this error quickly, and if we haven't shipped your order yet, please email email@example.com with your order number and the correct mailing address. We'll make the change on our end and ship to your new address. If we've already shipped your order to the incorrect address you accidentally provided, we'll have to wait for the order to be returned to us and you'll need to pay for re-shipping the item to your new address. In either scenario, please email us with your order info and new address!
Where is my package? The tracking information hasn't updated in a long time. Can you tell me where it is?
Unfortunately, we only see the same tracking information as you. In some cases, international orders can take up to 4 weeks to clear customs. If the tracking information was last departed from the warehouse and has not updated recently, it is more than likely still making its way overseas. Once it arrives at that next overseas destination, the package will be scanned and the tracking information will update. If it has been over 4 weeks since it has been updated, let us know and we can try shipping your order again.
I paid for shipping on my order, but then the package arrived and I had to pay to receive it.
Our shipping cost does not include import or customs taxes. This is a common occurrence for international orders and unfortunately, we have no control over them.
How do I pay for my order? Is it secure?
The checkout process includes PayPal, one of the most trusted online payment solutions on the web. Because of this, our store has all the same securities and payment fraud protection as PayPal.com, if you choose to use it as a payment method. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club.